© 2025 Electricians Mate. All rights reserved.

Effective Date: September 22, 2025
Last Updated: September 22, 2025

Introduction

This Privacy Policy describes how ElectriciansMate Ltd ("we," "our," or "us") collects, uses, and shares information when you use our mobile application ElectriciansMate (the "App"). We are committed to protecting your privacy and ensuring transparency about our data practices.

Information We Collect

Data Linked to Your Identity

The following types of data may be collected and linked to your identity:

Contact Information

• Name
• Email address
• Phone number
• Physical address

Financial Information

• Payment information (processed securely through third-party payment processors)

Location Data

• Precise location (GPS coordinates)
• Coarse location (general area)

User Content

• Photos or videos you upload
• Audio recordings
• Emails or prompts
• Search history within the app

Identifiers

• User account ID
• Device ID
• Advertising ID

Surroundings

• Environment scanning data (camera and sensor data to understand your surroundings)

Data Not Linked to Your Identity

The following types of data may be collected but are not linked to your identity:

Usage Data

• App interactions and usage patterns
• Feature usage statistics
• Session duration and frequency

Diagnostics

• Crash reports and error logs
• Performance data
• Technical diagnostic information

Other Diagnostic Data

• App performance metrics
• System information

How We Use Your Information

We use the collected information for the following purposes:

App Functionality

• To provide core app features and services
• To process transactions and payments
• To enable user account creation and management
• To facilitate communication features

Analytics

• To understand how users interact with our app
• To measure app performance and identify areas for improvement
• To generate usage statistics and insights

Product Personalisation

• To customise your app experience
• To provide personalised content and recommendations
• To remember your preferences and settings

Developer's Advertising or Marketing

• To show you relevant advertisements
• To measure advertising effectiveness
• To conduct marketing campaigns and promotions
• To send you promotional communications (with your consent)

How We Share Your Information

We may share your information in the following circumstances:

Third-Party Services

• With analytics providers (e.g., Google Analytics, Firebase)
• With advertising partners and networks
• With payment processors for transaction processing
• With cloud storage and hosting providers

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or abuse
• In connection with legal proceedings

Business Transfers

• In connection with mergers, acquisitions, or asset sales
• With your consent or as otherwise disclosed at the time of collection

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal information

Opt-Out Rights

• Opt out of marketing communications
• Limit ad tracking through device settings
• Withdraw consent where applicable

Location Data

• Control location permissions through device settings
• Opt out of location-based services

To exercise these rights, please contact us using the information provided below.

Account Deletion
If you would like to delete your account and any associated personal data, you can request this at any time.
To do so, please contact us through our Contact Page(https://www.electriciansmate.app/contact-us).
Once we receive your request, we will process the account deletion and remove your personal information from our systems in accordance with our data retention policies and applicable laws.

Children's Privacy

Our ElectriciansMate app is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

Third-Party Services

Our ElectriciansMate app may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the ElectriciansMate app or through other communication methods. Your continued use of the ElectriciansMate app after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: contact@electriciansmate.app

Additional Information for Specific Regions

European Union Residents (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your personal information, and the right to data portability.

Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. Please contact us if you have questions about your specific rights in your region.